Terms & Conditions
Please read the following terms and conditions of sale carefully before ordering products from us. By purchasing goods from us, you agree to these terms of sale. These terms do not replace or affect your statutory rights. In these terms, "you" and "your" refer to the customer and "we", "us" and "our" refer to www.hewittladders.co.uk.
We will not be legally bound by any factual or typographical errors on the website or other promotional materials. Certain parts of the website may be incomplete, contain errors or become expired at any point in time. Hewitt Ladders Ltd expressly disclaims and makes no commitment to update any of the content on this website. And reserves the right to add, modify or delete any information on the website at any point in time.
Orders
All orders will be dispatched on a 2-3 day delivery service.
If you require next day delivery service, please contact us, as an additional cost will incur.
Please note: Out of stock items, or selected products, will be sent within 3-4 working days. You will be contacted if this occurs.
Dispatch
***All deliveries are dispatched on time and made by courier – Hewitt Ladders Ltd cannot be held responsible for late deliveries as these are circumstances beyond our control.
Delivery & Goods Acceptance
We offer free door to door delivery throughout mainland England, Wales and Scotland. Delivery to Ireland and the Scottish Highlands will incur extra costs as both these locations DO NOT fall within our free door to door locations.
Goods must be checked before they are signed for with someone present at the given address between the hours of 8am and 5.30pm in order to accept the goods.
If this is not possible, instructions should be given for a safe place for the goods to be left (NB: This will be done at the customers own risk). If the courier needs to re-visit, an additional delivery charge will incur per delivery attempt.
Most orders leave our warehouse within 24hrs next working day some items may take 3-5 days to be delivered along with any out of stock items you will be contacted by Hewitt’s sales team with a delivery date for these items if this happens.
Made to order products such as mobile steps and wooden ladders and steps are not available on a next day service and you will be contacted by Hewitt’s sales team with a delivery date for these items.
Please check all sizes, weights & descriptions of all our products carefully prior to ordering. If you refuse items for reasons being “too long” “too short” “too heavy” it will be at your cost to return the item / items safely to Hewitt ladders only once returned in resalable condition and in 14 days a refund will be made - 25% re-stocking charge applies.
Deliveries are Monday to Friday 8am to 5pm , Saturday delivery can be arranged but is at extra cost please contact us if you require this service.
Signing "Unchecked", "Not Checked" or similar is not acceptable and therefore if the items / items are damaged or defected you will not be able to return the goods, so please make sure you check all items when signing.
IMPORTANT - Read these instructions carefully
Inspect goods thoroughly.
Check quantity of items are correct.
When satisfied, sign delivery note.
In the unlikely event that you are not satisfied with the condition of the goods, refuse delivery and write on the courier note “GOODS DAMAGED - REJECTED”
Contact us immediately on
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and we will despatch a replacement.
Returns
If you decide for whatever reason you wish to return an item / items, you may do this at any time up to 14 days after good are received. All return goods unless faulty are subject to 25% re-stocking Charge of the total items cost. So please Check all “sizes” “weights” “lengths” carefully when ordering.
- When you receive the goods. You must inform us within 2 days by phone or by email of your intention to return the goods to Hewitt ladders ltd and return within the 14 day period.
- You must return the goods undamaged, in their original packaging and in a Resalable condition together with the sales receipt.
- If the goods return damaged and are not in the original packaging or have been used! you will not receive a full refund, so please make sure you make every effort to return the good safely to Hewitt ladders.
- You the purchaser will be responsible for all return carriage costs of all non faulty items. Unless the received goods prove defective or faulty on delivery, in which case you must sign DAMAGED and leave on the courier to be returned to:
Hewitt Ladders Ltd
Unit 6 St Mary's Works
Burnmoor Street
Leicester
LE2 7JL
Only after we receive the returned goods in a saleable condition can we refund the value of the goods in full.
*Please note The above only applies to Hewitt’s stock items any 'made to order' products such as. Mobile safety steps, spiral stair stairs will not be refunded. Please check carefully before ordering, as we are unable to exchange these items once the have been made.
Cancellation
If you decide to cancel your order at any time before it leaves Hewitt Ladders dispatch please phone or email quoting your order number. If your items have already been dispatch please see returns above.
Hewitt Ladders Ltd
Unit 6 St Mary's Works
Burnmoor Street
Leicester
LE2 7JL
0116 255 3070
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Guarantee
All products come with a 6 month manufacturers warranty. Should any product develop a defect within the terms of this guarantee the faulty products will be exchanged or repaired free of charge. The faulty product should be returned to our premises at customers own cost, together with the sales invoice issued at the time of purchase.
This guarantee does not cover damage caused through accident, missuse, neglect or failure to comply with recommendations. The terms of this guarantee do not and will not affect your statutory rights.
Returns Policy
Damaged / defect products only can be exchanged for replacement within 7 days of purchase starting on date of delivery. It is the customers responsibility to arrange for safe return of goods and assume costs of such.
In the unlikely event of Hewitt Ladders Ltd dispatching incorrect goods, the order will be amended immediately at our expense. This does not affect your statutory rights as a customer.
Damaged goods must be signed damaged on delivery or no replacement will be sent.
Hewitt Ladders Ltd does not offer refunds - a credit note will be issued.
Payment Information
Buyers who purchase products via the internet will pay using Worldpay, our secure on-line payment service.
Contacting Us
If you need to reach us:
Hewitt Ladders Ltd
Unit 6 St Mary's Works
Burnmoor Street
Leicester
LE2 7JL
Phone Number:
(0116) 255 3070
Email Address:
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Privacy Policy
Buyers' information will ONLY be disclosed to our reputable courier services for goods delivery purposes.
Your details are only collected to:
- Take and fulfil customer orders
- Administer and enhance the site and service
Force Majeure
We reserve the right to delay delivery or to cancel the order or reduce the volume of the goods ordered by you (without any liability to you) if we are prevented from or delayed in the carrying on of our business due to circumstances beyond our reasonable control including without limitation acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, epidemic, lock out, strikes or other labour disputes (whether or not relating to either party's work force), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials Provided that if the event in question continues for a continuous period in excess of 14 days, you shall be entitled to give us notice in writing to terminate the order.
Liability and Disclaimer
To fullest extent permitted at law and except in respect of death and personal injury caused by negligence on our part or on the part of our employees we shall not be liable to you by reason of any representation (unless fraudulent), or any implied warranty condition or other term or any duty at common law or under express terms of the contract for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by negligence on our part or the part of our employees or agents or otherwise) which arise from or in connection with the use of the website, the supply of goods or their use or resale by you, and our entire liability under or in connection with the contract shall not exceed the price of the goods, except expressly provided in these conditions. This does not affect your statutory rights.
Invalidity
In the event that any clause in this contract is deemed to be unenforceable, the enforceability of any other part of these conditions will not be affected.
Governing Law and Jurisdiction
This Agreement will be governed by and construed in accordance with English Law.
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